Alarm System Basics and General Operation
Can Fox Security Monitor Any Alarm System
Yes. However, if you current alarm panel is locked out (done by previous installer) sometimes the only option is to replace the panel. The is a fairly rare occurance. Also, if your alarm has an old cellular communicator that is no longer operational, that alarm communicator may need to be updated. Other than that there should be no issue receiving signals and monitoring the system. Make sure to check with your current provider to ensure you are not under contract to avoid early termination fees.
What is my password used for?
Your password is used by the Central Monitoring Station to verify that you are the owner or authorized user. We will also ask you for your password before providing information to you or remotely making changes to your system.
Is a telephone line required to run my system?
Although a standard telephone line can be used, most alarm systems are migrating to cellular communication. Celluar communication is extremely reliable and allows for remote automation on security panels. Pricing for cellular communication is a little more expensive but much cheaper that monthy phone line fees somoving to cellular could save you money.
Do I have to sign a contract to be monitored by Fox?
We will need an annual pricing and monitoring agreement signed but there is no commitment. If you are not happy with your service or need to cancel you may do so at anytime with a 30 day notice. It is that easy.
Can I control my alarm from a computer or smart phone?
Yes. You can now control your alarm, video, temperature, lighting and locking devices remotely. Please call us for more information.
Can Fox Security install my alarm system?
At this time, Fox Security only provides the alarm monitoring and interactive service. However, we can arrange the install of any security or fire alarm system through our trade partner J&G Electric Co.
Why can’t I arm my system?
The most common reason for arming difficulty is because there is a door or window open. Read the display on the keypad and it will identify which zone is faulted. Secure that zone, then try again. If you are still having trouble, you can hit reset and proceed to arm. The system will arm even with a fault detected.